Seller Protection Policy
Wushack’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Wushack will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Wushack shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.
- Seller Eligibility Requirements
- Order Eligibility Requirements
- Items and Transactions Not Eligible
- Seller Protection Benefits
1. Seller Eligibility Requirements
Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:
A. Keep your shop in good standing (that means you’re not violating any of Wushack’s policies).
B. Enroll in Wushack’s payment platform, Wushack Payments.
C. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Shop Policies have to comply with Wushack’s policies, as well as your local laws.
D. Use accurate photographs and descriptions when you list items.
E. Include reasonable and accurate processing times or ship-by dates.
F. Cooperate with investigations conducted by Wushack. Promptly provide any information requested by Wushack, and cancel and refund any transactions deemed invalid or unauthorized by Wushack.
2. Order Eligibility Requirements
Follow these steps to make sure your orders are covered by Wushack’s Seller Protection:
A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Wushack Messages.
B. Ship the order to the address provided on Wushack. If your buyer provides an alternate shipping address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address.
C. Mark the order as shipped after you send it out. If you use Wushack Shipping Labels, the order will automatically be marked as shipped.
D. Provide valid proof of shipping. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
E. Use Wushack Payments to receive payment for the order.
3. Items and Transactions Not Eligible
While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Items sold in person via the Sell on Wushack app.
B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
C. Transactions processed outside of Wushack Payments, for example, through standalone PayPal or a personal check.
D. Any order or transaction that is fulfilled by the seller despite notice from Wushack that the order or transaction in question is invalid, fraudulent, or under investigation.
4. Seller Protection Benefits
If your shop and the order in question satisfy the eligibility requirements, Wushack will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 calendar days or the time frame noted by Wushack in the case. If a chargeback is filed against you, we’ll need you to respond to any inquiries within 3 calendar days or the time frame indicated by Wushack. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.
Last updated on January 11, 2021